Part-Time Retail Keyholder — Elevate In-Store Experience

Kaplan International; Colorado; On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and vision

401(k) retirement

Parental leave

Flexible time off

Employee discounts

Short-term disability

EAP

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Part Time Keyholder for our Hinsdale store to help lead the team with a customer-first mindset. You will uphold brand standards, train new team members, and ensure smooth operations while delivering outstanding service.

The role requires flexibility, including evenings and weekends, and prior experience as a key holder in retail or hospitality. A design interest is a plus, with an emphasis on owning the in-store customer journey.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Leadership

Communication

Time management

Adaptability

Design interest

Quick learner

Education

Art/design/marketing degree preferred

Job description

Framebridge is seeking a Part Time Keyholder for our Hinsdale store to help lead the team with a customer-first mindset. You will uphold brand standards, train new team members, and ensure smooth operations while delivering outstanding service.

The role requires flexibility, including evenings and weekends, and prior experience as a key holder in retail or hospitality. A design interest is a plus, with an emphasis on owning the in-store customer journey.