Retail Keyholder — Lead Service (Evenings/Weekends)

Framebridge; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical,dental, and vision benefits (F

401(k) and pension plan (Full-Time)

Parental leave and return program (F

Flexible Time Off

Paid Holidays (Full Time)

Employee discounts

Short-term disability and Life/AD&D

EAP

Learning and development opportunities

Commuter benefits

Pet insurance (Full-Time)

And more!

Job summary

Framebridge is seeking a Retail Full Time Keyholder for the Flatiron store. The role focuses on leading on the shop floor, delivering exceptional customer service, and upholding Framebridge standards while coordinating with the Store Manager.

Responsibilities include onboarding teammates, driving store operations, and coaching others in product knowledge and design guidance. The position requires flexibility to work evenings and weekends in a fast-paced retail environment.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Keyholder experience

Customer service

Retail leadership

Communication skills

Design interest

Education

Art/design degree preferred

Job description

Framebridge is seeking a Retail Full Time Keyholder for the Flatiron store. The role focuses on leading on the shop floor, delivering exceptional customer service, and upholding Framebridge standards while coordinating with the Store Manager.

Responsibilities include onboarding teammates, driving store operations, and coaching others in product knowledge and design guidance. The position requires flexibility to work evenings and weekends in a fast-paced retail environment.