Retail Keyholder – Full-Time Lead Store & Delight Customers

Kaplan International; South Carolina; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) retirement program

Parental leave and return program

Flexible Time Off

Job summary

Framebridge is seeking a Retail Full Time Keyholder for the Myers Park location. As a trusted leader on the floor, you’ll manage key-holding responsibilities while delivering a customer-first experience that keeps guests returning.

You will report to the Store Manager and contribute to a team that values craftsmanship, design, and a delightful framing journey. The role requires evenings and weekends flexibility and a proactive, collaborative attitude.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Strong communication and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.

Responsibilities

• Set the standard of exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Communication

Interpersonal skills

Flexible hours

Education

Art/design/marketing degree preferred

Job description

Framebridge is seeking a Retail Full Time Keyholder for the Myers Park location. As a trusted leader on the floor, you’ll manage key-holding responsibilities while delivering a customer-first experience that keeps guests returning.

You will report to the Store Manager and contribute to a team that values craftsmanship, design, and a delightful framing journey. The role requires evenings and weekends flexibility and a proactive, collaborative attitude.