Part-Time Retail Keyholder: Lead with Customer Delight

Kaplan International; Montclair (NJ); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Flexible Time Off

Employee discounts

Employee Assistance Program (EAP)

Ongoing learning and development

Commuter benefits

And more!

Job summary

Framebridge in Montclair is seeking a part-time Keyholder to lead store floor operations with a customer-first mindset. You will model exceptional service, manage opening/closing tasks, and support the Store Manager in day-to-day activities while ensuring a welcoming experience for every guest.

The role requires flexible evenings and weekends, a background in retail or hospitality, and a passion for design.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Strong interpersonal and communication skills.
• Interest in design and creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities to ensure customer experience and financial goals are met.
• Apply listening, oral, and communication skills to build relationships with customers and coach teammates.
• Demonstrate product knowledge and design advice to customers and train team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve the retail experience.
• Help Framebridge deliver on the 100% happiness guarantee.

Skills

Customer service

Leadership

Communication

Time management

Adaptability

Education

Degree in design/marketing or relevant field

Job description

Framebridge in Montclair is seeking a part-time Keyholder to lead store floor operations with a customer-first mindset. You will model exceptional service, manage opening/closing tasks, and support the Store Manager in day-to-day activities while ensuring a welcoming experience for every guest.

The role requires flexible evenings and weekends, a background in retail or hospitality, and a passion for design.