Retail Keyholder: Design & Customer Experience Lead

Kaplan International; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Parental leave

Job summary

Framebridge seeks a part-time Retail Keyholder for its Philadelphia stores to lead on-floor operations and deliver a customer-first experience. You will act as a trusted leader, owning key-holding duties, guiding teammates, and ensuring brand standards are met.

In this role you’ll apply strong customer service, product knowledge, and design insight while supporting onboarding and training. A flexible schedule, including evenings and weekends, is required.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Keyholder experience

Customer service

Leadership

Communication

Time management

Education

Degree in art, design, marketing or relevant fields preferred

Job description

Framebridge seeks a part-time Retail Keyholder for its Philadelphia stores to lead on-floor operations and deliver a customer-first experience. You will act as a trusted leader, owning key-holding duties, guiding teammates, and ensuring brand standards are met.

In this role you’ll apply strong customer service, product knowledge, and design insight while supporting onboarding and training. A flexible schedule, including evenings and weekends, is required.