Retail Keyholder & Customer Experience Leader

Framebridge; Bethesda (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) employer-funded pension plan

Parental leave and return program

Flexible Time Off

Paid Holidays

Framebridge employee Free Frame codes

Job summary

Framebridge is seeking a Retail Full Time Keyholder for our Bethesda location. The role focuses on leading the store floor, delivering exceptional customer service, and upholding Framebridge brand standards.

You will support onboarding, train team members, manage operations, and ensure the customer experience aligns with our 100% happiness guarantee. We value strong communication, a passion for design, and flexibility to work evenings and weekends.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Excellent communication and interpersonal skills.
• Ability to train and coach retail team members.
• Interest in design and a creative environment.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Keyholder experience

Customer service

Retail experience

Communication skills

Design interest

Education

Design-related degree preferred

Job description

Framebridge is seeking a Retail Full Time Keyholder for our Bethesda location. The role focuses on leading the store floor, delivering exceptional customer service, and upholding Framebridge brand standards.

You will support onboarding, train team members, manage operations, and ensure the customer experience aligns with our 100% happiness guarantee. We value strong communication, a passion for design, and flexibility to work evenings and weekends.