Retail Keyholder (Part-Time) - Design & Customer Experience

Framebridge; Hinsdale (IL); Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Parental leave

Short-term disability and Life/AD&D

Job summary

Framebridge in Hinsdale, IL is hiring a part-time Retail Keyholder to lead on the floor, deliver exceptional customer service, and model Framebridge standards. The role reports to the Store Manager and requires evenings and weekends support to meet store goals.

As a Framebridge Team Member, you will train and coach staff, manage daily operations, and help customers select framing options with design guidance. This position emphasizes collaboration and guest satisfaction.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Strong communication and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Flexible hours including evenings and weekends.

Responsibilities

• Set the standard of exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Keyholder experience

Customer service

Retail experience

Leadership

Education

Art/design degree

Marketing degree

Job description

Framebridge in Hinsdale, IL is hiring a part-time Retail Keyholder to lead on the floor, deliver exceptional customer service, and model Framebridge standards. The role reports to the Store Manager and requires evenings and weekends support to meet store goals.

As a Framebridge Team Member, you will train and coach staff, manage daily operations, and help customers select framing options with design guidance. This position emphasizes collaboration and guest satisfaction.