Retail Keyholder: Lead & Delight Customers

Framebridge Inc; Princeton (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave and return program

Flexible Time Off

Employee discounts

Pet insurance

Job summary

Framebridge Inc. is seeking a Retail Keyholder for our Princeton store. You will lead on the floor with a customer-first mindset, manage keyholding duties, and support store operations alongside the Store Manager.

The ideal candidate has experience in customer service or retail, strong communication skills, and a passion for design. This full-time role requires flexibility, including evenings and weekends, and offers benefits and employee discounts.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Keyholder experience

Customer service

Interpersonal communication

Leadership

Design interest

Education

Degree in art/design/marketing or related fields preferred but not required

Job description

Framebridge Inc. is seeking a Retail Keyholder for our Princeton store. You will lead on the floor with a customer-first mindset, manage keyholding duties, and support store operations alongside the Store Manager.

The ideal candidate has experience in customer service or retail, strong communication skills, and a passion for design. This full-time role requires flexibility, including evenings and weekends, and offers benefits and employee discounts.