Retail Keyholder — Lead Customer Experience

Framebridge Inc; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Parental leave

Flexible time off

Free frame codes

Disability & Life Insurance

EAP

Learning & development

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Retail Full Time Keyholder for the Brooklyn area. You will lead store operations, model exceptional customer service, and support onboarding and training for the retail team.

This role reports to the Store Manager and requires a flexible schedule including evenings and weekends. As a Keyholder, you will demonstrate product knowledge, guide customers, and ensure smooth daily operations while upholding Framebridge standards.

Qualifications

• Experience in customer service or retail settings.
• Strong communication and interpersonal skills.
• Interest in design and art and working in a creative environment.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train staff to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Leadership

Communication

Time management

Design interest

Education

Degree in art/design/marketing or relevant fields preferred but not required

Job description

Framebridge is seeking a Retail Full Time Keyholder for the Brooklyn area. You will lead store operations, model exceptional customer service, and support onboarding and training for the retail team.

This role reports to the Store Manager and requires a flexible schedule including evenings and weekends. As a Keyholder, you will demonstrate product knowledge, guide customers, and ensure smooth daily operations while upholding Framebridge standards.