Retail Keyholder: Design-Driven Customer Leader

Kaplan International; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Parental leave and return program

Flexible Time Off

Employee discounts

Short-term disability and Life/AD&D

EAP

Learning and development opportunities

Commuter benefits

And more!

Job summary

Framebridge in Tribeca is seeking a Retail Full Time Keyholder to lead the floor, manage opening and closing routines, and deliver the kind of customer experience that keeps shoppers returning.

This role reports to the Store Manager; you will embody Framebridge's brand, train team members, uphold service standards, and adapt to a fast-paced, design-driven retail environment with a flexible schedule including evenings and weekends.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Engaging personality with strong communication and relationship-building skills.
• Interest in design and excitement to work in a creative environment.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.

Skills

Key holder experience

Customer service

Interpersonal skills

Adaptability

Education

Art/design/marketing degree preferred

Job description

Framebridge in Tribeca is seeking a Retail Full Time Keyholder to lead the floor, manage opening and closing routines, and deliver the kind of customer experience that keeps shoppers returning.

This role reports to the Store Manager; you will embody Framebridge's brand, train team members, uphold service standards, and adapt to a fast-paced, design-driven retail environment with a flexible schedule including evenings and weekends.