Retail Keyholder — Lead with Craft & Customer Delight

Kaplan International; Winnetka (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) and employer-funded pension

Parental leave and return program

Flexible Time Off

Employee discounts

Short-term disability

EAP

Learning opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge is hiring a Retail Full Time Keyholder in Winnetka to lead on the floor with a customer-first mindset. You will guide the team, deliver excellent service, and uphold our brand standards in-store.

You'll train teammates, optimize store operations, and coach staff to deepen product knowledge and design advice. The role requires flexibility, including evenings and weekends, to support business needs and customer delight.

Qualifications

• Experience as a key holder or in a customer-facing leadership role.
• Engaging personality with strong influence and relationship-building skills.
• Interest in design and ability to work in a creative environment.
• Flexible, quick to learn tools, technology, and processes.

Responsibilities

• Set the standard of exceptional customer service and represent the Framebridge brand.
• Support onboarding and training of retail team members.
• Execute and improve operational activities to meet customer experience and financial goals.
• Apply listening and communication skills to coach team members.
• Demonstrate product knowledge and design advice to customers.
• Troubleshoot questions with sound judgment.
• Offer ideas to innovate and improve the retail experience.
• Support 100% happiness guarantee and flexible scheduling.

Skills

Retail experience

Customer service

Communication

Interpersonal skills

Time management

Education

Art/Design/Marketing degree

Tools

POS system

Product knowledge

Job description

Framebridge is hiring a Retail Full Time Keyholder in Winnetka to lead on the floor with a customer-first mindset. You will guide the team, deliver excellent service, and uphold our brand standards in-store.

You'll train teammates, optimize store operations, and coach staff to deepen product knowledge and design advice. The role requires flexibility, including evenings and weekends, to support business needs and customer delight.