Retail Keyholder - Lead Team, Delight Customers

Kaplan International; Boulder (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) and employer-funded pension

Parental leave and return program

Flexible Time Off and paid holidays

Employee discounts

Job summary

Framebridge in Boulder, CO is seeking a Retail Full-Time Keyholder to lead the store floor, deliver outstanding customer service, and support the Store Manager in daily operations. This role requires evenings and weekend availability, a customer‑first mindset, strong communication, and the ability to train teammates, manage tasks, and uphold Framebridge’s craftsmanship and brand standards.

You’ll build relationships with customers, handle keyholding responsibilities, and contribute to a

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong interpersonal and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Keyholder experience

Customer service

Communication skills

Flexibility

Time management

Education

High school diploma or equivalent

Design degree preferred

Job description

Framebridge in Boulder, CO is seeking a Retail Full-Time Keyholder to lead the store floor, deliver outstanding customer service, and support the Store Manager in daily operations. This role requires evenings and weekend availability, a customer‑first mindset, strong communication, and the ability to train teammates, manage tasks, and uphold Framebridge’s craftsmanship and brand standards.

You’ll build relationships with customers, handle keyholding responsibilities, and contribute to a