Part-Time Retail Keyholder — Design-Driven Customer Experience

Framebridge; Princeton (NJ); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Contests and Incentives

Commuter benefits

Job summary

Framebridge Princeton seeks a Retail Part Time Keyholder to uphold the Framebridge experience in our store. You will set service standards, train teammates, and manage store operations to meet customer and financial goals.

You will share product knowledge, assist customers with design advice, troubleshoot issues, and contribute to the 100% happiness guarantee. Flexible schedule including evenings and weekends; equal opportunity employer.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Engaging personality with strong interpersonal and communication skills.
• Interest in design and work in a creative environment.
• Ability to quickly learn new tools, technology, products, and processes.
• Strong time-management and organizational skills.
• Flexible hours including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.

Skills

Customer service

Interpersonal skills

Communication

Time management

Problem solving

Relationship-building

Education

Art/design/marketing degree preferred

Job description

Framebridge Princeton seeks a Retail Part Time Keyholder to uphold the Framebridge experience in our store. You will set service standards, train teammates, and manage store operations to meet customer and financial goals.

You will share product knowledge, assist customers with design advice, troubleshoot issues, and contribute to the 100% happiness guarantee. Flexible schedule including evenings and weekends; equal opportunity employer.