Full-Time Retail Keyholder Design-Driven Customer Leader

Framebridge Inc; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave and return program

Flexible Time Off and paid holidays

Employee discounts

Short-term disability and Life/AD&D

Job summary

Framebridge Inc. in New York's Tribeca neighborhood is seeking a Retail Full Time Keyholder to lead store floor operations with a customer-first approach.

You will own key-holding responsibilities, support onboarding of new team members, and drive operational activities to meet customer experience and sales goals. The role requires flexible availability, including evenings and weekends, and a passion for design and craftsmanship.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Customer service

Leadership

Communication

Time management

Adaptability

Design interest

Education

Degree in art, design or marketing or related field

Job description

Framebridge Inc. in New York's Tribeca neighborhood is seeking a Retail Full Time Keyholder to lead store floor operations with a customer-first approach.

You will own key-holding responsibilities, support onboarding of new team members, and drive operational activities to meet customer experience and sales goals. The role requires flexible availability, including evenings and weekends, and a passion for design and craftsmanship.