Retail Keyholder: Customer-First Store Leader

Framebridge Inc; Boston (MA); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Medical/dental/vision benefits

401(k) retirement plan

Parental leave and return program

Flexible Time Off

Employee discounts and FramebridgeFree

EAP

Learning and development opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge Inc on Newbury Street is seeking a part-time Keyholder to lead the floor with energy and a customer-first attitude. You will hold key-holding responsibilities, support onboarding, and drive store operations to meet targets while delivering a delightful Framebridge experience.

The role requires strong communication, a passion for design, and flexibility to work evenings and weekends. You will help customers with design advice and product knowledge, ensuring high standards of service.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Degree in art, design, marketing or relevant fields preferred but not required.
• Strong communication and leadership abilities.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Keyholder experience

Customer service

Retail knowledge

Communication skills

Design interest

Education

Art/design/marketing degree preferred

Job description

Framebridge Inc on Newbury Street is seeking a part-time Keyholder to lead the floor with energy and a customer-first attitude. You will hold key-holding responsibilities, support onboarding, and drive store operations to meet targets while delivering a delightful Framebridge experience.

The role requires strong communication, a passion for design, and flexibility to work evenings and weekends. You will help customers with design advice and product knowledge, ensuring high standards of service.