Retail Keyholder: Lead Customer Experience & Store Ops

Framebridge; Houston (TX); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and vision

401(k) + pension

Parental leave

Flexible time off

Paid holidays

Employee discounts

Short-term disability

EAP

Learning & development

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a part-time Retail Keyholder who will bring energy, leadership, and a customer-first attitude to our store team. As a trusted leader on the floor, you'll take on key-holding responsibilities while delivering the experience that keeps customers coming back.

You are an engaging communicator with a passion for design, ready to train teammates, optimize operations, and coach others to provide exceptional service.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Customer service

Retail leadership

Interpersonal skills

Time management

Adaptability

Design interest

Learning agility

Education

Degree in art, design, marketing or relevant fields

Job description

Framebridge is seeking a part-time Retail Keyholder who will bring energy, leadership, and a customer-first attitude to our store team. As a trusted leader on the floor, you'll take on key-holding responsibilities while delivering the experience that keeps customers coming back.

You are an engaging communicator with a passion for design, ready to train teammates, optimize operations, and coach others to provide exceptional service.