Retail Keyholder — Lead Customer Experience (FT, Evenings)

Framebridge; Washington (District of Columbia); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) retirement plan

Parental leave and return program

Flexible Time Off and paid holidays

Framebridge employee discounts

Short-term disability and Life/AD&D

Employee Assistance Program (EAP)

Learning and development opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Retail Full Time Keyholder for our 14th Street location. You will lead on the floor, deliver exceptional customer service, and support onboarding while driving store performance. The role requires a flexible schedule including evenings and weekends in a dynamic retail environment.

You will demonstrate product knowledge, train team members, and actively contribute to achieving financial goals while upholding Framebridge’s 100% happiness promise.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Strong interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Retail / hospitality

Interpersonal communication

Design interest

Time management

Problem solving

Education

Degree in art/design/marketing or relevant fields preferred

Job description

Framebridge is seeking a Retail Full Time Keyholder for our 14th Street location. You will lead on the floor, deliver exceptional customer service, and support onboarding while driving store performance. The role requires a flexible schedule including evenings and weekends in a dynamic retail environment.

You will demonstrate product knowledge, train team members, and actively contribute to achieving financial goals while upholding Framebridge’s 100% happiness promise.