Retail Keyholder: Lead & Delight Customers

Framebridge; Philadelphia (Philadelphia County); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave and return program

Flexible Time Off

Paid Holidays

Framebridge employee Free Frame codes

Job summary

Framebridge is hiring a Retail Part Time Keyholder in Philadelphia to lead store teams with a customer-first approach. You will uphold the Framebridge brand on the floor, assist with onboarding, and drive store operations to achieve customer satisfaction and sales goals.

The role requires adaptability, strong communication, and a passion for design. Evening and weekend availability is expected, with a part-time schedule that supports our growing retail network.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Strong interpersonal and communication skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Retail leadership

Communication

Design interest

Flexibility

Education

Design/Marketing degree preferred

Job description

Framebridge is hiring a Retail Part Time Keyholder in Philadelphia to lead store teams with a customer-first approach. You will uphold the Framebridge brand on the floor, assist with onboarding, and drive store operations to achieve customer satisfaction and sales goals.

The role requires adaptability, strong communication, and a passion for design. Evening and weekend availability is expected, with a part-time schedule that supports our growing retail network.