Floor Leader & Customer-First Keyholder

Framebridge Inc; Westport (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Parental leave

Flexible time off

Framebridge discounts

Short-term disability

Life/AD&D Insurance

EAP

Learning & development

Job summary

Framebridge Inc is seeking a Retail Keyholder in Westport to lead on the floor, deliver exceptional customer service, and support the store team. Youll partner with the Store Manager to uphold Framebridge standards and drive a delightful shopping experience.

Ideal candidates bring keyholder or leadership experience in retail or hospitality, a passion for design, and strong communication skills. Flexibility to work evenings and weekends is required.

Qualifications

• Experience as a key holder in a retail or hospitality role.
• Strong customer service and relationship-building abilities.
• Interest in design and aesthetics to support frame selections.

Responsibilities

• Set the standard of exceptional customer service and represent Framebridge in stores.
• Support onboarding and training of retail team members.
• Execute and improve store operational activities to meet customer and financial goals.
• Demonstrate product knowledge and design advice, train others.
• Answer questions and troubleshoot issues with sound judgment.
• Offer ideas to innovate the retail experience.
• Maintain a flexible schedule including evenings and weekends.

Skills

Keyholder experience

Customer service

Retail

Interpersonal skills

Education

Design or Marketing degree preferred

Job description

Framebridge Inc is seeking a Retail Keyholder in Westport to lead on the floor, deliver exceptional customer service, and support the store team. Youll partner with the Store Manager to uphold Framebridge standards and drive a delightful shopping experience.

Ideal candidates bring keyholder or leadership experience in retail or hospitality, a passion for design, and strong communication skills. Flexibility to work evenings and weekends is required.