Retail Keyholder: Lead Customer Experience (Evenings)

Framebridge; Mount Pleasant (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible time off

Paid holidays

Employee discounts

Short-term disability

Life insurance

EAP

Learning & development

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Retail Full Time Keyholder for Mt. Pleasant, SC. You will lead store operations on the floor, uphold Framebridge brand standards, and coach a high-performing team to deliver outstanding customer experiences.

Responsibilities include onboarding new staff, driving sales, and maintaining product knowledge while adapting to a fast-paced retail environment. Evening and weekend availability is required and encouraged to help meet business needs.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Interpersonal skills

Communication

Relationship building

Design interest

Quick learner

Time management

Organizational skills

Problem solving

Flexible hours

Education

Art/design/marketing degree

Tools

POS systems

Job description

Framebridge is seeking a Retail Full Time Keyholder for Mt. Pleasant, SC. You will lead store operations on the floor, uphold Framebridge brand standards, and coach a high-performing team to deliver outstanding customer experiences.

Responsibilities include onboarding new staff, driving sales, and maintaining product knowledge while adapting to a fast-paced retail environment. Evening and weekend availability is required and encouraged to help meet business needs.