Retail Keyholder: Lead the In-Store Experience

Framebridge; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) retirement plan

Parental leave

Flexible Time Off

Employee discounts

Disability and Life/AD&D Insurance

EAP

Learning and development

Commuter benefits

Pet insurance

Job summary

Framebridge is hiring a Retail Full Time Keyholder for our Myers Park location in Charlotte, NC. You will lead store activities, ensure outstanding customer experiences, and support onboarding of new team members.

Role requires evenings and weekends, reports to the Store Manager, and offers $18 per hour with benefits. Framebridge is an Equal Opportunity Employer and values customer-focused team members.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence and communication skills.
• Interest in design and excitement to work in a creative environment.
• Willingness to learn new tools, technology, products, and processes.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply listening and communication skills to build relationships with customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Communication

Interpersonal

Relationship-building

Design interest

Education

Degree in art/design/marketing

Job description

Framebridge is hiring a Retail Full Time Keyholder for our Myers Park location in Charlotte, NC. You will lead store activities, ensure outstanding customer experiences, and support onboarding of new team members.

Role requires evenings and weekends, reports to the Store Manager, and offers $18 per hour with benefits. Framebridge is an Equal Opportunity Employer and values customer-focused team members.