Retail Keyholder - Flexible Hours & Customer Impact

Framebridge Inc; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave

Flexible time off

Employee discounts

Employee Assistance Program (EAP)

Learning and development opportunities

Job summary

Framebridge Inc. is seeking a Retail Keyholder in Myers Park, Charlotte, to lead by example on the floor and support a high-touch customer experience. You will manage onboarding, training, and daily operations while upholding Framebridge standards and brand integrity.

As a trusted leader, you’ll share product knowledge, guide teammates, and respond to customer inquiries with clear judgment. Flexibility with evenings/weekends is required to meet store needs.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Strong communication and relationship-building skills.
• Willingness to work evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Work a flexible schedule including evenings and weekends.

Skills

Customer service

Leadership

Communication

Relationship building

Education

Art/Design/Marketing degree

Tools

POS systems

Job description

Framebridge Inc. is seeking a Retail Keyholder in Myers Park, Charlotte, to lead by example on the floor and support a high-touch customer experience. You will manage onboarding, training, and daily operations while upholding Framebridge standards and brand integrity.

As a trusted leader, you’ll share product knowledge, guide teammates, and respond to customer inquiries with clear judgment. Flexibility with evenings/weekends is required to meet store needs.