Retail Keyholder — Lead & Elevate Customer Experience

Framebridge; Mount Pleasant (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) retirement program

Parental leave

Flexible Time Off

Paid Holidays

Employee discounts

Short-term disability and Life/AD&D

EAP

Learning and development opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Keyholder for its Mt. Pleasant, SC store. You will lead the floor as a trusted on-site leader, ensuring exceptional customer experiences and maintaining Framebridge standards.

Responsibilities include onboarding and training team members, driving store operations, and coaching staff. You will use product knowledge to advise customers and help hit store goals, with a flexible schedule including evenings and weekends.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Strong communication and relationship-building skills.
• Interest in design and working in a creative environment.
• Flexible hours including evenings and weekends.

Responsibilities

• Set the standard of exceptional customer service and represent the Framebridge brand.
• Support onboarding and training of retail team members.
• Execute and improve operational activities to meet customer experience and financial goals.
• Coach team members with listening and communication.
• Demonstrate product knowledge and design advice to customers.

Skills

Keyholder experience

Communication skills

Interpersonal skills

Time management

Adaptability

Education

Degree in art/design/marketing or relevant fields preferred

Job description

Framebridge is seeking a Keyholder for its Mt. Pleasant, SC store. You will lead the floor as a trusted on-site leader, ensuring exceptional customer experiences and maintaining Framebridge standards.

Responsibilities include onboarding and training team members, driving store operations, and coaching staff. You will use product knowledge to advise customers and help hit store goals, with a flexible schedule including evenings and weekends.