Retail Keyholder — Flexible Evenings & Weekends

Framebridge; New York (NY); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Parental leave

Flexible time off

Framebridge employee discounts

Short-term disability and Life/AD&D

EAP

Ongoing learning and development

Commuter benefits

Pet insurance

And more!

Job summary

Framebridge is seeking a part-time Retail Keyholder for Tribeca to lead store operations and deliver a customer-first experience. You’ll help onboard and coach team members, ensure smooth daily processes, and maintain brand standards on the shop floor.

The role requires evenings and weekend availability and a passion for design. Join a brand focused on craftsmanship, inclusivity, and customer delight in a fast-paced retail environment.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence and relationship-building skills.
• Interest in design and a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Customer service

Leadership

Communication

Retail experience

Education

Degree in art, design, marketing or relevant fields preferred but not required

Job description

Framebridge is seeking a part-time Retail Keyholder for Tribeca to lead store operations and deliver a customer-first experience. You’ll help onboard and coach team members, ensure smooth daily processes, and maintain brand standards on the shop floor.

The role requires evenings and weekend availability and a passion for design. Join a brand focused on craftsmanship, inclusivity, and customer delight in a fast-paced retail environment.