Retail Keyholder: Evening and Weekend Leader

Framebridge; New York (NY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) and employer-funded pension

Parental leave and return program

Flexible Time Off

Framebridge employee Free Frame codes

Short-term disability and Life/AD&D

Employee Assistance Program (EAP)

Commuter benefits

Pet insurance

And more!

Job summary

Framebridge, Brooklyn Area, is seeking a Retail Full-Time Keyholder to lead the store floor, deliver top-notch service, and strengthen the Framebridge brand. You will demonstrate product knowledge, coach teammates, and maintain an exceptional customer experience on a flexible schedule including evenings and weekends.

You’ll support onboarding, drive store performance, and collaborate across teams to meet financial goals while upholding Framebridge’s commitment to happiness and quality

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee

Job description

Framebridge, Brooklyn Area, is seeking a Retail Full-Time Keyholder to lead the store floor, deliver top-notch service, and strengthen the Framebridge brand. You will demonstrate product knowledge, coach teammates, and maintain an exceptional customer experience on a flexible schedule including evenings and weekends.

You’ll support onboarding, drive store performance, and collaborate across teams to meet financial goals while upholding Framebridge’s commitment to happiness and quality