Retail Keyholder - Flexible Hours & Design-Savvy

Kaplan International; United States; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Contests and Incentives

Commuter benefits

And more

Job summary

Framebridge is hiring a part-time Retail Keyholder to uphold our high standards in store guest experience and brand representation. You will lead onboarding for new team members, manage daily operations, and coach staff to deliver outstanding service and design guidance.

Ideal candidates are customer-focused, design-minded, and comfortable working evenings and weekends. This role supports Framebridge stores with a commitment to happiness and continuous improvement in a fast-paced retail

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Excellent time-management and organizational skills, with problem-solving ability.
• Willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and represent Framebridge in retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operating activities to meet customer experience and financial goals.
• Apply listening and communication skills to build relationships with customers and coach staff.
• Demonstrate deep product knowledge and design advice to customers and train team accordingly.
• Answer questions and troubleshoot issues using sound judgement.
• Offer suggestions to innovate and improve the retail experience.
• Help Framebridge deliver on its 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends to meet business needs.

Skills

Customer service

Retail

Hospitality

Communication

Interpersonal skills

Time management

Adaptability

Design interest

Education

Art/design degree

Job description

Framebridge is hiring a part-time Retail Keyholder to uphold our high standards in store guest experience and brand representation. You will lead onboarding for new team members, manage daily operations, and coach staff to deliver outstanding service and design guidance.

Ideal candidates are customer-focused, design-minded, and comfortable working evenings and weekends. This role supports Framebridge stores with a commitment to happiness and continuous improvement in a fast-paced retail