Retail Keyholder (Part-Time) - Flexible Evenings & Weekends

Framebridge Inc; Plano (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount

Job summary

Framebridge is seeking a Retail Keyholder to uphold the Framebridge standard in our stores. You will guide customer service excellence, train team members, and ensure smooth store operations while promoting our brand and products.

The role requires strong communication, relationship-building, and product knowledge, with a flexible schedule including evenings and weekends in a fast-paced retail environment.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Communication

Retail experience

Interpersonal skills

Flexibility

Education

Degree in art/design/marketing

Job description

Framebridge is seeking a Retail Keyholder to uphold the Framebridge standard in our stores. You will guide customer service excellence, train team members, and ensure smooth store operations while promoting our brand and products.

The role requires strong communication, relationship-building, and product knowledge, with a flexible schedule including evenings and weekends in a fast-paced retail environment.