Retail Keyholder & Studio Leader (Evenings & Weekends)

Framebridge; New York (NY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave and return program

Flexible Time Off

Employee discounts

Short-term disability and Life/AD&D

EAP

Learning & development

Commuter benefits

Pet insurance

And more

Job summary

Framebridge is seeking a Retail Full Time Keyholder for the Tribeca store. You will lead on the floor, own key-holding responsibilities, and deliver an outstanding customer experience that keeps guests returning.

This role reports to the Store Manager and emphasizes team onboarding, coaching, and achieving store goals. We value a proactive, design-minded individual with strong communication and relationship-building skills who thrives in a fast-paced, ever-changing retail environment.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Customer service

Retail experience

Interpersonal skills

Communication skills

Design interest

Fast learner

Time management

Problem solving

Flexible hours

Design degree preferred

Education

Art/design/marketing degree

Job description

Framebridge is seeking a Retail Full Time Keyholder for the Tribeca store. You will lead on the floor, own key-holding responsibilities, and deliver an outstanding customer experience that keeps guests returning.

This role reports to the Store Manager and emphasizes team onboarding, coaching, and achieving store goals. We value a proactive, design-minded individual with strong communication and relationship-building skills who thrives in a fast-paced, ever-changing retail environment.