Retail Keyholder — Part-Time, Evenings & Weekends

Kaplan International; New York (NY); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Paid holidays

Employee discounts

Parental leave

Job summary

Framebridge is seeking a Retail Part Time Keyholder for the Brooklyn area to lead store floor activities, uphold brand standards, and mentor team members. You will manage key-holding duties, deliver a customer-first experience, and help drive sales while maintaining operations.

Prospective candidates should possess prior key holder experience in retail or service roles, strong communication skills, an interest in design, and the ability to adapt to a dynamic environment.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Key holder experience

Customer service

Interpersonal skills

Design interest

Learning ability

Time management

Adaptability

Education

Degree in art/design/marketing (preferred)

Job description

Framebridge is seeking a Retail Part Time Keyholder for the Brooklyn area to lead store floor activities, uphold brand standards, and mentor team members. You will manage key-holding duties, deliver a customer-first experience, and help drive sales while maintaining operations.

Prospective candidates should possess prior key holder experience in retail or service roles, strong communication skills, an interest in design, and the ability to adapt to a dynamic environment.