Part-Time Retail Keyholder — Lead with Customer Delight

Kaplan International; New York (NY); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) retirement plan

Parental leave

Flexible Time Off

Employee discounts

Disability and Life/AD&D Insurance

EAP

Commuter benefits

Pet insurance

Job summary

Framebridge in Tribeca is seeking a Retail Part Time Keyholder to lead store floor activity with a customer-first approach. The role reports to the Store Manager and entails guiding teammates, ensuring excellent service, and supporting daily operations.

You will bring energy, leadership, and a willingness to adapt in a fast-paced retail environment, with opportunities to train staff and influence customer experience. The position requires evening and weekend availability.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Strong communication, interpersonal and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred.

Responsibilities

• Set the standard of offering exceptional customer service and representing Framebridge in retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening and communication skills to build relationships with customers and coach team members.
• Demonstrate deep product knowledge and provide design advice to customers.

Skills

Key holder experience

Customer service orientation

Excellent communication

Education

Art/design/marketing degree preferred

Job description

Framebridge in Tribeca is seeking a Retail Part Time Keyholder to lead store floor activity with a customer-first approach. The role reports to the Store Manager and entails guiding teammates, ensuring excellent service, and supporting daily operations.

You will bring energy, leadership, and a willingness to adapt in a fast-paced retail environment, with opportunities to train staff and influence customer experience. The position requires evening and weekend availability.