Retail Key Holder: WOW Guest Experience Leader

Kendra Scott, LLC; Natick (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Kendra Scott, LLC is hiring a Key Holder to support the Store Leadership Team with WOW guest experiences and daily store operations. You will help train Stylists, drive sales, and amplify brand purpose while representing our culture with enthusiasm.

The role requires customer service experience, strong communication, and a passion for fashion. You should be able to flex across the floor and events, with a schedule that includes evenings, weekends, and holidays.

Qualifications

• Retail/customer service experience required.
• Strong communication and problem-solving abilities.
• Attention to detail and organizational skills.
• Interest in fashion and helping others develop style.

Responsibilities

• Support Store Leadership by delivering WOW guest experiences.
• Assist with daily store operations and training of Stylists.
• Drive sales by maximizing store productivity and guest connections.
• Contribute to brand awareness through community initiatives.
• Ensure store safety and adhere to policies and procedures.
• Communicate product details and recommendations clearly to guests.
• Adapt across Salesfloor, Color Bar, Events, and Back of House as needed.
• Maintain a flexible schedule including evenings, weekends, and holidays.

Skills

Customer service

Retail experience

Communication skills

Organizational skills

Fashion knowledge

Growth mindset

Community-minded

Availability

Job description

Kendra Scott, LLC is hiring a Key Holder to support the Store Leadership Team with WOW guest experiences and daily store operations. You will help train Stylists, drive sales, and amplify brand purpose while representing our culture with enthusiasm.

The role requires customer service experience, strong communication, and a passion for fashion. You should be able to flex across the floor and events, with a schedule that includes evenings, weekends, and holidays.