Retail Key Holder & Shift Leader

Bath & Body Works; DeKalb (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition-free education with Guild

Employee assistance program (EAP)

Paid time off and parental leave

Job summary

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Store leaders are customer-savvy brand ambassadors who energize teams and connect with customers daily.

You will lead shifts, coach associates, and ensure standards in selling and presentation while maintaining safety and store policies. Availability for peak times, including evenings and weekends, is required.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Act as Manager on Duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Customer service

Sales experience

Communication skills

Coaching in-the-moment

De-escalation abilities

Leadership

Education

High school diploma, GED certificate, or Relevant Work Experience

Job description

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Store leaders are customer-savvy brand ambassadors who energize teams and connect with customers daily.

You will lead shifts, coach associates, and ensure standards in selling and presentation while maintaining safety and store policies. Availability for peak times, including evenings and weekends, is required.