Key Holder: Lead Store Ops & Customer Experience

Bath & Body Works; Buckeye (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition reimbursement

Employee Assistance Program (EAP)

Paid time off

Job summary

Bath & Body Works is seeking a Key Holder to assist in delivering sales plans through effective store execution and leadership of daily operations. You will support the Store Manager, drive exceptional in-store customer experiences, and help maintain brand standards and product knowledge.

You will coach associates, manage opening/closing routines, and contribute to a safe, engaging shopping environment while adapting to peak shifts and promotional events.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Customer-first retail mindset

Customer-focused selling

Sales and customer experience

Effective communication

Coaching & mentorship

De-escalation skills

Availability for peak shifts

Education

High school diploma or GED

Relevant work experience

Job description

Bath & Body Works is seeking a Key Holder to assist in delivering sales plans through effective store execution and leadership of daily operations. You will support the Store Manager, drive exceptional in-store customer experiences, and help maintain brand standards and product knowledge.

You will coach associates, manage opening/closing routines, and contribute to a safe, engaging shopping environment while adapting to peak shifts and promotional events.