Key Holder | Lead Retail Team & Customer Experience

Bath & Body Works; Bend (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition reimbursement

Healthcare benefits

Job summary

Bath & Body Works is seeking a Key Holder to support achieving sales plans through effective execution of store and operational tasks. As the front line of leadership, you will drive customer-centric experiences, coach teams, and model our values to deliver exceptional service and product knowledge.

You will lead by example during shifts, manage opening/closing routines, and ensure the store runs smoothly while prioritizing safety and adherence to company policies.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Customer service

Leadership

Sales experience

Communication

Coaching

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Key Holder to support achieving sales plans through effective execution of store and operational tasks. As the front line of leadership, you will drive customer-centric experiences, coach teams, and model our values to deliver exceptional service and product knowledge.

You will lead by example during shifts, manage opening/closing routines, and ensure the store runs smoothly while prioritizing safety and adherence to company policies.