Retail Key Holder: Lead Sales & Customer Experience

Bath & Body Works; Granbury (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay access

Medical benefits

Dental benefits

Vision benefits

40% employee discount

Job summary

Bath & Body Works is seeking a confident Key Holder to support store leadership and drive sales. You will be responsible for executing daily store operations, delivering exceptional customer experiences, and acting as Manager on Duty when scheduled.

You will model selling behaviors, share product knowledge, and lead a team through busy shifts. The role emphasizes coaching, visual standards, and adherence to store policies to ensure a safe, engaging shopping environment for guests and associates

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Previous retail leadership or supervisory experience preferred.

Responsibilities

• Act as Manager on Duty when scheduled to address customer experience and store operations.
• Provide coaching and feedback to associates and management.
• Lead in-store customer experiences with product knowledge and selling behaviors.
• Maintain knowledge of products, policies, and store strategies.
• Set daily/shift goals and manage opening and closing routines.

Skills

Customer service

Leadership

Retail sales

Communication

Education

High school diploma or GED

Tools

POS system

Job description

Bath & Body Works is seeking a confident Key Holder to support store leadership and drive sales. You will be responsible for executing daily store operations, delivering exceptional customer experiences, and acting as Manager on Duty when scheduled.

You will model selling behaviors, share product knowledge, and lead a team through busy shifts. The role emphasizes coaching, visual standards, and adherence to store policies to ensure a safe, engaging shopping environment for guests and associates