Retail Key Holder: Lead WOW Experiences & Style

Kendra Scott, LLC; Burlington (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Kendra Scott, LLC is hiring a Key Holder to support the Store Leadership Team and deliver WOW guest experiences. You will assist with daily store operations, train Stylists, and help drive sales while championing our brand values of Family, Fashion and Philanthropy.

Ideal candidates bring retail or customer service experience, strong interpersonal skills, and a passion for fashion. Availability of 30+ hours weekly, including evenings and weekends, is required.

Qualifications

• Retail or customer service experience is required.
• Passion for customer service and developing relationships.
• Strong problem-solving and positive attitude under pressure.
• Organizational and communication skills.
• Enthusiasm for fashion and helping others develop their personal style.
• Growth mindset and willingness to learn.
• Passion for giving back and serving the community.
• Core values: Family, Fashion and Philanthropy.
• Available to work at least 30 hours per week, including nights and weekends.
• Ability to accommodate a changing schedule.

Responsibilities

• You’re Customer Focused! Model WOW service and connect with every guest.
• You Drive Results: learn to boost store productivity and sales.
• You Build Networks: support brand awareness and philanthropy.
• You Instill Trust: uphold store safety and asset protection standards.
• You Communicate Effectively: educate guests on products and styling.
• You are Nimble: flex across Salesfloor, Color Bar, Events, and Back of House.
• You Collaborate: support teammates to create WOW guest experiences.
• You Take Action: resolve guest concerns with urgency and enthusiasm.
• You Display Courage: provide feedback and pursue goals with energy.

Skills

Retail experience

Customer service

Problem-solving

Organizational skills

Communication skills

Fashion passion

Growth mindset

Schedule flexibility

Availability 30h/wk

Job description

Kendra Scott, LLC is hiring a Key Holder to support the Store Leadership Team and deliver WOW guest experiences. You will assist with daily store operations, train Stylists, and help drive sales while championing our brand values of Family, Fashion and Philanthropy.

Ideal candidates bring retail or customer service experience, strong interpersonal skills, and a passion for fashion. Availability of 30+ hours weekly, including evenings and weekends, is required.