Retail Key Holder: Drive WOW Service & Growth

Kendra Scott; Richmond (VA); On-site; USD 21,000 - 26,000; Full time

Job summary

Kendra Scott is seeking a Key Holder to support the Store Leadership Team by delivering WOW guest experiences, assisting with daily store operations, and training Stylists to provide exceptional service. You’ll help drive sales, uphold brand standards, and contribute to our vibrant customer-first culture.

The ideal candidate brings retail or customer service experience, strong communication and problem solving, a passion for fashion, and the flexibility to work 30+ hours per week including

Qualifications

• Retail experience is required.
• Strong customer service mindset and ability to build relationships with guests.
• Excellent communication skills, both verbal and written.
• Solid problem-solving abilities under pressure.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide WOW guest experiences and support Store Leadership.
• Assist with daily store operations and training of Stylists.
• Drive sales by maximizing store productivity and guest connections.
• Help build brand awareness through community initiatives and events.
• Maintain store safety, asset protection standards, and adherence to policies.

Skills

Retail experience

Customer service

Communication

Problem-solving

Organizational skills

Fashion knowledge

Team collaboration

Flexibility

Job description

Kendra Scott is seeking a Key Holder to support the Store Leadership Team by delivering WOW guest experiences, assisting with daily store operations, and training Stylists to provide exceptional service. You’ll help drive sales, uphold brand standards, and contribute to our vibrant customer-first culture.

The ideal candidate brings retail or customer service experience, strong communication and problem solving, a passion for fashion, and the flexibility to work 30+ hours per week including