Retail Key Holder — Lead WOW Service & Style

Kendra Scott, LLC; City of White Plains (NY); On-site; USD 36,000 - 48,000; Part time

Job summary

Kendra Scott, LLC is seeking a dynamic Key Holder to support the Store Leadership Team in delivering WOW experiences and driving sales. You will assist with daily store operations, train Stylists, and help celebrate team success while representing our Family, Fashion and Philanthropy values.

Ideal candidates have retail or customer service experience, strong problem-solving and communication skills, and are available to work at least 30 hours per week, including evenings and weekends.

Qualifications

• Retail or customer service experience required.
• Excellent communication and interpersonal skills.
• Ability to train and motivate Stylists.
• Strong organizational abilities and attention to detail.
• Willingness to work 30+ hours weekly, including nights and weekends.
• Passion for fashion and helping customers develop personal style.
• Commitment to our values of Family, Fashion and Philanthropy.

Responsibilities

• You’re Customer Focused: you model WOW service and connect with every guest to make a Difference in their Day.
• You Drive Results: you help maximize store productivity and build guest connections.
• You Build Networks: you support brand awareness through community initiatives and events.
• You Instill Trust: you maintain store safety, asset protection, and company policies.
• You Communicate Effectively: you educate guests on product details and styling needs.
• You are Nimble: you adapt across Salesfloor, Color Bar, Events, and Back of House.
• You Collaborate: you support the team to deliver WOW experiences for all guests.
• You Take Action: you resolve guest concerns with urgency and positivity.
• You Display Courage: you set attainable goals and provide ongoing feedback.

Skills

Retail Experience

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Fashion Enthusiasm

Team Collaboration

Flexible Scheduling

Philanthropy Minded

Job description

Kendra Scott, LLC is seeking a dynamic Key Holder to support the Store Leadership Team in delivering WOW experiences and driving sales. You will assist with daily store operations, train Stylists, and help celebrate team success while representing our Family, Fashion and Philanthropy values.

Ideal candidates have retail or customer service experience, strong problem-solving and communication skills, and are available to work at least 30 hours per week, including evenings and weekends.