Retail Key Holder: Lead WOW Guest Experiences

Kendra Scott, LLC; Washington (District of Columbia); On-site; USD 22,000 - 30,000; Full time

Job summary

Kendra Scott, LLC is seeking a dedicated Key Holder to support the Store Leadership Team in delivering WOW guest experiences and driving store performance. You’ll train Stylists, help with daily operations, and represent our brand culture with enthusiasm.

Ideal candidates bring retail or customer service experience, strong communication, and a passion for fashion. This role requires flexibility, a presence on the sales floor, and a customer-first mindset.

Qualifications

• Retail or customer service experience required.
• Strong problem-solving and positive attitude.
• Strong organizational and communication skills.
• Genuine enthusiasm for fashion and helping others develop personal style.
• Must be available to work at least 30 hours per week, including nights and weekends.

Responsibilities

• You’re Customer Focused! You model WOW service and train Stylists to provide WOW experiences.
• You Drive Results: you are learning to drive sales by maximizing store productivity and guest connections.
• You Build Networks: assist in brand awareness and community initiatives.
• You Instill Trust: maintain store safety standards and asset protection.
• You Communicate Effectively: educate guests on product details and style suggestions.
• You are Nimble: flex between Salesfloor, Color Bar, Events, and Back of House.
• You Collaborate: support team in delivering WOW experiences for all guests.
• You Take Action: resolve guest concerns with urgency and positivity.
• You Display Courage: set clear goals and provide real-time coaching.

Skills

Customer service

Sales skills

Communication

Teamwork

Job description

Kendra Scott, LLC is seeking a dedicated Key Holder to support the Store Leadership Team in delivering WOW guest experiences and driving store performance. You’ll train Stylists, help with daily operations, and represent our brand culture with enthusiasm.

Ideal candidates bring retail or customer service experience, strong communication, and a passion for fashion. This role requires flexibility, a presence on the sales floor, and a customer-first mindset.