Retail Key Holder: Lead WOW Service & Style

Kendra Scott, LLC; Grand Rapids (MI); On-site; USD 28,000 - 36,000; Part time

Job summary

Kendra Scott, LLC is seeking a dynamic Key Holder to support the Store Leadership Team and elevate guest experiences with WOW service. You will assist with daily operations, train Stylists, and help amplify our brand through community efforts.

The ideal candidate is customer-focused, sales-driven, and capable of adapting across store areas while delivering outstanding service and fashion guidance.

Qualifications

• Must be over 18 years old.
• Retail or customer service experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Rock strong WOW service and assist with daily store operations.
• Support Store Leadership Team and train Stylists to deliver WOW experiences.
• Help build brand awareness through community and philanthropic efforts.
• Maintain store safety standards and adhere to Asset Protection policies.
• Communicate product details and styling recommendations to guests.
• Be flexible to work across Salesfloor, Events, Color Bar, and Back of House.
• Take action to resolve guest concerns and drive positive experiences.

Skills

Customer service

Sales focus

Communication

Job description

Kendra Scott, LLC is seeking a dynamic Key Holder to support the Store Leadership Team and elevate guest experiences with WOW service. You will assist with daily operations, train Stylists, and help amplify our brand through community efforts.

The ideal candidate is customer-focused, sales-driven, and capable of adapting across store areas while delivering outstanding service and fashion guidance.