Retail Key Holder: Lead Store Experience

Bath & Body Works; Jensen Beach (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

DailyPay

Tuition-free education with Guild

Scholarship opportunities

Medical/dental/vision coverage

Mental health support

Paid time off and parental leave

40% merchandise discount

Job summary

Bath & Body Works is seeking a Key Holder to help drive sales through effective store and operational task execution. The role centers on leadership on duty, customer experience, and brand ambassador responsibilities in a fast-paced retail environment.

You will guide teams, coach peers, and ensure product knowledge, policies, and store strategies are applied to daily operations while maintaining safety and visual standards.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.

Skills

Customer focus

Leadership

Sales-driven

Communication

Coaching

De-escalation

Education

High school diploma / GED or relevant work experience

Job description

Bath & Body Works is seeking a Key Holder to help drive sales through effective store and operational task execution. The role centers on leadership on duty, customer experience, and brand ambassador responsibilities in a fast-paced retail environment.

You will guide teams, coach peers, and ensure product knowledge, policies, and store strategies are applied to daily operations while maintaining safety and visual standards.