Retail Key Holder: Lead Store & Elevate Guest Experience

Bath & Body Works; Terre Haute (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access to earned wages

Tuition-free education with Guild

Job summary

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Our store leaders are customer-savvy, brand ambassadors, and thrive on connections with customers.

You will lead by example, provide coaching to associates, and deliver exceptional in-store experiences while upholding company policies, safety standards, and visual presentation. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma, GED certificate, or Relevant Work Experience.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.

Skills

Customer service excellence

Communication skills

Coaching for teams

Education

High school diploma or equivalent

Job description

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Our store leaders are customer-savvy, brand ambassadors, and thrive on connections with customers.

You will lead by example, provide coaching to associates, and deliver exceptional in-store experiences while upholding company policies, safety standards, and visual presentation. This role requires flexibility for evenings, weekends, and holidays.