Retail Key Holder: Lead & Elevate Customer Experience

Bath & Body Works; Grove City (Mercer County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access

Tuition reimbursement

Job summary

Bath & Body Works in the United States is seeking a dedicated Key Holder to support the sales plan through effective execution of store and operational tasks, including acting as Manager on Duty when scheduled and addressing customer experience, vendor relations, or maintenance issues.

You will lead, coach and develop the team to deliver exceptional in-store experiences, demonstrate and model selling behaviors, maintain product knowledge and store policies, and set daily goals while handling

Qualifications

• Customer-first retail mindset essential.
• Strong communication and coaching skills.
• Proven ability to drive sales and deliver customer experiences.

Responsibilities

• Lead as Manager on Duty and address store needs.
• Provide feedback and coaching to team.
• Drive exceptional in-store customer experiences through selling behaviors and product knowledge.
• Demonstrate knowledge of product, policies, and store strategies.
• Set daily goals and lead opening/closing routines.
• Create connections with customers through needs discovery and personalized recommendations.
• Assist with floorset execution, window changes, visuals and marketing placement.
• Maintain safety and store standards.

Skills

Customer-first mindset

Customer-focused selling

Sales experience

Communication skills

Coaching

De-escalation

Flexible hours

Education

High school diploma or equivalent

Job description

Bath & Body Works in the United States is seeking a dedicated Key Holder to support the sales plan through effective execution of store and operational tasks, including acting as Manager on Duty when scheduled and addressing customer experience, vendor relations, or maintenance issues.

You will lead, coach and develop the team to deliver exceptional in-store experiences, demonstrate and model selling behaviors, maintain product knowledge and store policies, and set daily goals while handling