Retail Key Holder: Lead Store & Elevate Customer Experience

Bath & Body Works; DuBois (Clearfield County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay on-demand wages

Tuition assistance / reimbursement

Job summary

Bath & Body Works in the United States is seeking a Key Holder who will help execute sales plans and lead daily store operations. You’ll act as Manager on Duty, coach associates, and model selling behaviors anchored in our values and product knowledge.

The role emphasizes customer service, in-store experience, and adherence to store policies. Responsibilities include opening/closing tasks, handling deposits and shipments, and guiding teams to deliver engaging customer experiences.

Qualifications

• Customer-first retail mindset and strong service focus.
• Proven leadership and coaching ability with staff.
• Experience driving sales, service and operations results.
• Clear communication and adaptability in a fast-paced store.

Responsibilities

• Lead store tasks and act as Manager on Duty when scheduled.
• Provide feedback and guidance to team members and managers.
• Drive exceptional in-store experiences with product knowledge.
• Demonstrate company policies, store strategies and selling behaviors.
• Set daily direction and manage opening/closing routines.
• Execute bank deposits, shipments and disseminate directives.
• Build genuine customer connections through needs discovery and recommendations.
• Support floorset execution, displays, and marketing placements.
• Maintain safety, cleanliness and strong store standards.
• Assist in obtaining products for customers and maintaining visuals.
• Lift up to 50 pounds and perform physical store activities as needed.

Skills

Customer service

Leadership

Sales

Communication

Visual merchandising

Education

High school diploma or GED

Job description

Bath & Body Works in the United States is seeking a Key Holder who will help execute sales plans and lead daily store operations. You’ll act as Manager on Duty, coach associates, and model selling behaviors anchored in our values and product knowledge.

The role emphasizes customer service, in-store experience, and adherence to store policies. Responsibilities include opening/closing tasks, handling deposits and shipments, and guiding teams to deliver engaging customer experiences.