Retail Key Holder: Lead & Elevate Store Experiences

Bath & Body Works; Smyrna (TN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition assistance

Medical, dental, vision benefits

Job summary

Bath & Body Works is seeking a Key Holder to help drive sales and deliver exceptional customer experiences. You will act as Manager on Duty when scheduled, lead daily goals, and support opening/closing routines while maintaining store standards.

You will coach associates, provide feedback, share product knowledge, and ensure policies are followed. This role emphasizes teamwork, communication, and a customer-first approach.

Qualifications

• Customer-first retail mindset and able to coach others.
• Strong communication and adaptability in a fast-paced store environment.
• Comfort with selling techniques and product knowledge.

Responsibilities

• Lead the store on duty and address customer experience and maintenance issues.
• Provide feedback and recommendations to managers.
• Deliver in-store experiences with strong selling behaviors and product knowledge.

Skills

Customer focus

Sales skills

Communication

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Key Holder to help drive sales and deliver exceptional customer experiences. You will act as Manager on Duty when scheduled, lead daily goals, and support opening/closing routines while maintaining store standards.

You will coach associates, provide feedback, share product knowledge, and ensure policies are followed. This role emphasizes teamwork, communication, and a customer-first approach.