Retail Key Holder: Lead Store & Elevate Customer Experience

Bath & Body Works; Mount Pleasant (Westmoreland County); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

On-demand earned wage access (DailyPay

Tuition-free education via Guild

Voluntary medical, dental, vision, and

No-cost mental health support (EAP)

Paid time off and parental leave

40% merchandise discount

Job summary

Bath & Body Works in the United States is seeking a proactive Key Holder to support store leadership and execute daily operations with a focus on delivering great customer experiences. You will lead shifts, coach teammates, and ensure sales goals are met through product knowledge and strong visual standards.

Join a brand that values curiosity, teamwork, and accountability while you help maintain safe, clean store environments and promote our feel-good culture with every guest interaction.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Customer-first attitude

Coaching ability

Communication skills

De-escalation skills

Shift leadership

Flexibility for peak times

Education

High school diploma or equivalent

Job description

Bath & Body Works in the United States is seeking a proactive Key Holder to support store leadership and execute daily operations with a focus on delivering great customer experiences. You will lead shifts, coach teammates, and ensure sales goals are met through product knowledge and strong visual standards.

Join a brand that values curiosity, teamwork, and accountability while you help maintain safe, clean store environments and promote our feel-good culture with every guest interaction.