Retail Key Holder: Lead & Elevate Store Experience

lbrands; Nampa (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

40% merchandise discount

Daily or Weekly Pay

Job summary

Bath & Body Works is seeking aKey Holder to support delivering sales plans and to execute store and operational tasks. Frontline leadership will guide customer experience, vendor relations, and daily store operations with a focus on selling excellence and brand embodiment.

The role emphasizes coaching, in-the-moment feedback, and maintaining product knowledge while driving safe, engaging customer interactions in a dynamic retail environment.

Qualifications

• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced setting.
• Effective communication and adaptability, with openness to feedback.

Responsibilities

• Lead as Manager on Duty when scheduled and address customer experience issues.
• Provide feedback and recommendations to managers.
• Drive in-store experiences through product knowledge and selling behaviors.
• Demonstrate knowledge of products, policies, and store strategies.
• Set daily/shift directions and goals for the team.
• Perform opening/closing routines and process shipments and directives.
• Engage customers with needs-based recommendations and product demos.
• Assist with floorset, window changes, and visual merchandising as needed.
• Maintain safety and store appearance; lift up to 50 pounds.

Skills

Customer focus

Sales experience

Communication

Coaching

De-escalation

Shift management

Education

High school diploma or GED

Job description

Bath & Body Works is seeking aKey Holder to support delivering sales plans and to execute store and operational tasks. Frontline leadership will guide customer experience, vendor relations, and daily store operations with a focus on selling excellence and brand embodiment.

The role emphasizes coaching, in-the-moment feedback, and maintaining product knowledge while driving safe, engaging customer interactions in a dynamic retail environment.