Retail Key Holder: Lead & Elevate Customer Experience

Bath & Body Works; Grove City (Mercer County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

40% discount

Daily or Weekly Pay

Job summary

Bath & Body Works is seeking a dynamic Key Holder to support the sales plan and execute store tasks with excellence. You will lead daily operations, coach associates, and ensure outstanding customer engagement through product knowledge and personalized recommendations.

You thrive in a fast-paced retail setting, communicate effectively, and model our values to empower a high-performing team. This role offers opportunities for growth and a focus on delivering the “feel good” brand experience to

Qualifications

• Customer-focused retail experience is preferred.
• Strong communication and interpersonal skills.
• Ability to coach and develop team members while delivering results.

Responsibilities

• Lead store tasks and act as Manager on Duty when scheduled.
• Provide feedback and recommendations to managers.
• Drive in-store customer experiences with product knowledge and selling actions.
• Demonstrate company values and knowledge of policies, store strategies.
• Set directions for the day/shift and manage opening/closing routines.
• Assist with floorset execution, visuals, and marketing placement.
• Maintain safety, cleanliness and operational standards.

Skills

Customer focus

Communication

Coaching

Sales experience

Adaptability

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a dynamic Key Holder to support the sales plan and execute store tasks with excellence. You will lead daily operations, coach associates, and ensure outstanding customer engagement through product knowledge and personalized recommendations.

You thrive in a fast-paced retail setting, communicate effectively, and model our values to empower a high-performing team. This role offers opportunities for growth and a focus on delivering the “feel good” brand experience to