Retail Key Holder: Lead, Coach & Elevate Experience

Bath & Body Works; Virginia; On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

40% discount

DailyPay access

Benefits package (medical, dental, 401

Tuition assistance

Job summary

Bath & Body Works in United States is seeking a Key Holder to support delivering sales plans through effective store and operational execution. You will help lead the front line of our store leadership team, ensuring customer-focused service and strong product knowledge.

As a Key Holder, you will coach associates, de-escalate issues, and contribute to safe, engaging shopping experiences while upholding brand standards. This role requires availability for evenings, weekends, and holidays.

Qualifications

• Customer-first mindset for retail.
• Proven ability to drive sales and deliver great service.
• Willingness to work peak days, including evenings, weekends, and holidays.

Responsibilities

• Lead delegated tasks from Store Manager and act as Manager on Duty when scheduled.
• Provide feedback and recommendations to managers.
• Model selling behaviors and product knowledge to elevate in-store experiences.
• Maintain knowledge of product, policies, and store strategies.
• Set daily shift direction and goals; manage opening/closing routines and store directives.
• Create genuine connections with customers and make personalized recommendations.

Skills

Customer focus

Sales experience

Communication skills

Coaching

De-escalation

Flexible schedule

Education

High school diploma or GED

Job description

Bath & Body Works in United States is seeking a Key Holder to support delivering sales plans through effective store and operational execution. You will help lead the front line of our store leadership team, ensuring customer-focused service and strong product knowledge.

As a Key Holder, you will coach associates, de-escalate issues, and contribute to safe, engaging shopping experiences while upholding brand standards. This role requires availability for evenings, weekends, and holidays.