Retail Key Holder - Customer Experience & Sales Leader

Boot Barn; Orlando (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive hourly rate

Merchandise discount

Paid Time Off

Medical, Dental, Vision and Life

Job summary

Boot Barn in Orlando is seeking a part-time Key Holder to deliver an outstanding in-store experience, lead during shifts, and support store partners with selling, product knowledge and visual merchandising.

You will contribute to achieving sales goals, assist with leadership tasks, and ensure operations run smoothly. The role requires 1–2 years in retail, flexibility for nights/weekends/holidays, and a willingness to travel up to 10% locally.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Retail sales

Leadership

POS proficiency

Product knowledge

Job description

Boot Barn in Orlando is seeking a part-time Key Holder to deliver an outstanding in-store experience, lead during shifts, and support store partners with selling, product knowledge and visual merchandising.

You will contribute to achieving sales goals, assist with leadership tasks, and ensure operations run smoothly. The role requires 1–2 years in retail, flexibility for nights/weekends/holidays, and a willingness to travel up to 10% locally.